Dongfeng Commercial Vehicle Service Skills Competition Theory test Operation game
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From 2004 to 2016, 12 years and 7 sessions, the Dongfeng Commercial Vehicle Service Skills Competition Competition has become more than just a pure competition. It is also a gesture of corporate service and a positive and upward action. 
When service is no longer a cold word, but rather a product of another label, the promotion of services to sales is obvious. The quality of service and product has also become the two ends of the balance, and has received unprecedented attention of the company. The slogan of winning the market with services has begun to boil. Services have become a force that truck companies cannot afford to ignore. This is also true for Dongfeng commercial vehicles.
Great achievements of the different service training <br> <br> whether inheritance east of the sun to raise on behalf of the service or repair and maintenance philosophy, and even now put one million km maintenance plan, Dongfeng commercial vehicle long-depth understanding of the service of bone marrow , shows the charm of the service of independent brand companies. As a service carrier, the service skills competition held since 2004 has become a major training for enterprise inspection services and has become a top priority for the dealer service team.
"Every two years we will hold a service skills competition, which will be carried out in different regions. We have received active participation from dealers. Many service personnel have participated in the second or even three times, and have also become a platform for everyone to communicate." Dongfeng Commercial Vehicle Qin Degang told the China Truck Network reporter that the service skills competition was not carried out blindly. Each year's contest will be based on the market environment and user needs at the time of the corresponding content inspection.
As mentioned, the Dongfeng Commercial Vehicle Service Skills Contest is not blind but has its own priorities, from the 10,000-kilometer maintenance concept in 2004 to the subsequent adoption of the Electronic Maintenance Technology, National IV and State V Electronic Control Technology, etc. In addition, Dongfeng Commercial Vehicles are preparing their services with a strong attitude. The competition vehicles are also targeted at the latest products of the company, and the service is pre-positioned and specialized. “Take this year's exam as an example, it is also divided into theory and practice. The content of theory includes maintenance knowledge and EFI technology. At the same time, we also give open questions, through the analysis of actual cases, combined with service processes and The elaboration of the solution for the technology is very testable.†Qin Degang said that the combination of practical application can really play the role of the service. 
In addition to theoretical inspections, Dongfeng Commercial Vehicle Co., Ltd. took great pains to design the actual operation content. All of them selected the latest products of the company, and according to the regional applicability, troubleshooting Dongfeng Xintianlong or 2017 Dongfeng Tianjin, and most importantly. It is that there will be corresponding training before the actual competition. “It is closely related to training and practical inspections. There is theoretical knowledge to explain. In the form of actual competition tests, the impression of service personnel will be more profound.†As Qin Degang said, the competition is not an end in itself. The way of learning is also a means of communication for service personnel.
Care for each car even more care to everyone <br> <br> In fact, for 2016, Dongfeng commercial vehicle service and repair skills Tournament, the biggest difference is the first time the previous group of young and mature group Differences, the concept of the concept of the company's service concept from the traditional technology to service personnel began to transfer.
“Dongfeng Commercial Vehicles puts forward the concept of caring for each car and cares more about each person. For service personnel, we hope to strengthen their understanding of the job and help them grow through the care and attention of the service technicians.†Qin Degang said that the so-called young group and mature group are mainly divided by the number of years of work, with three years as the limit, and less than three years of work experience in the youth group, and vice versa is the mature group. Career planning is inseparable.
Different from the teacher's extensive teaching with apprentices, Dongfeng Commercial Vehicle has its own system. It is understood that Dongfeng Commercial Vehicle has developed a special software system that can record all the work experience in the company, including the performance of different positions. Generally within three years, maintenance technicians mostly learn communication with customers, maintenance of vehicles, etc., and standardize processes and specifications through basic contents. After three years, you can participate in a technical training course organized by Dongfeng Commercial Vehicle based on your expertise or interests. According to Qin Degang, the training content is divided into three major directions, including electronic control technology, vehicle electrical and chassis direction, under different courses, after the completion of the company can be issued by the appropriate title certificate. Of course, this is not the end. With the passage of time and technology, service technicians will have the opportunity to rise to become a team of experts of Dongfeng Commercial Vehicles and start a gorgeous career.
Is the focus on maintenance technicians just what Dongfeng Commercial Vehicle just had? Certainly not! “The previous few service skills competitions took into account the upgrading of emission standards, the first consideration was the promotion of technology, when the country four or five After the completion of our technology, we began to tilt toward the service team from 2014.†Qin Degang told the China Truck Network reporter that the promotion of technology is the basis for development. Above this, it is more meaningful to train service personnel. In order to achieve better caring.
Efficient transportation service is a good companion
In this year's competition, as an "internal" competition, it has attracted many users to observe. This is unexpected for the Dongfeng Commercial Vehicle. It is also just a matter of gratification. 
As early as when Dongfeng Commercial Vehicle put forward the concept of maintenance and repair, the company was keenly aware that proper maintenance services can ensure the normal operation of vehicles. Especially for logistics companies such as Shunfeng and Jingdong, efficient transportation is particularly important. “We are also constantly instilling this concept into our customers. For logistics companies, it is still very much recognized.†Qin Degang told reporters that in the Southwest and East China regions of the contest, many logistics companies have not invited them, even The company’s maintenance personnel brought them to the site to exchange ideas and recognized the event.
The customer's demand is the pursuit of Dongfeng Commercial Vehicle. In recent years, Dongfeng Commercial Vehicle has continuously upgraded its service, including the layout of service outlets, the response speed of vehicle faults, and the improvement of the skills of maintenance technicians. "Although we have not done any user surveys, we have carried out service planning three years ago, stepping through the penetration and improvement of service concepts, and at the same time helping our customers to raise service awareness and work together to achieve efficient operation of vehicles." There are several million kilometers of vehicles without major repairs is the best proof!
Service is not just a skill, it is an attitude. In the future, Dongfeng Commercial Vehicles will continue to promote human resources and product technology, continuously improve customer satisfaction, and realize the importance of services in product value.